Privacy policy

Updated on: 24 January, 2013
 

This privacy policy is specific to www.oxforddigital.com.au ("Website") and overrides any other privacy policy or legal notice appearing elsewhere on Oxford University Press websites. 

Privacy Policy

Oxford University Press Australia ('OUP', 'we', 'us' or 'our') is committed to protecting your privacy online. Our policy explains how we will do this. We will review this policy in the light of comments we receive so please check the latest version. If you have any questions about our privacy policy please contact us by emailing us at digitalsupport.au@oup.com. 

By using the Website, you are accepting the practices described in this statement. 

What kind of information do we collect and how do we use it?

When you visit the Website, OUP may collect information and statistics which contain your identifying information. The information collected may include information relating to your behaviour and navigation on the Website. This information allows us to carry out internal research on our users’ interests, demographics and behaviour so that we can better understand, and in turn provide better information, products and services to you and other customers. 

When you register for a free trial, ask for further information about the Website, or subscribe to the online product on the Website, we ask for your name, e-mail address, postal address, and other relevant personal information. Personal information submitted in this way is added to our access control database, hosted by a third party hosting company, and to customer databases at premises used by the OUP Group (defined below). This information will be updated if you inform us of any changes. 

If you are a subscriber or a free trialler, your personal information will be used to enable us to verify you are a subscriber or free trialler (as the case may be) and to deliver any restricted content on the Website to you. 

If you sign up to receive newsletters, we will ask you for your email address and your name. We may send, to the email address that you have given, other information about us and our products which we think may be of interest to you. We may use ‘single-pixel gifs’, customised links or similar technologies to determine whether you have opened the email which we sent and which links you clicked on within the email in order to provide you with more focused e-mail communication or other information.

We may also use information in our customer databases to send you information about us and our products which we think may be of interest to you, both electronically and otherwise.

We request personal information (such as your name, e-mail address and other contact details) from you when you contact us with subscription management queries, technical problems, or when you ask for information about how to use the Website. Personal information submitted by you via the support and feedback forms will not be added to our customer database and we request it simply so that we can respond to you about your query or submission. Statistics regarding the types of queries submitted to us via the support and feedback form may be collated by us in aggregate form so that we can effectively monitor the Website and improve levels of service. 

If you have registered for a free trial, asked for information, or subscribed to access restricted content on the Website in the past and no longer subscribe to such service and do not wish us to store information about you, please contact us by emailing us at  digitalsupport.au@oup.com  and we will remove your details from our customer database. We need to store information about current subscribers and free triallers in order to fulfil our contractual requirements to you and in order to grant you access to restricted content on the Website. 

If you are required to enter the names of individuals (students) under the age of 15 years to the Website, you must take reasonable steps to ensure that the parents or guardians of the individuals are aware that you are entering their names and explain the type of data that is being collected by you and why the data is being collected. You must not use or disclose the personal information about an individual for a purpose other than the primary purpose of the collection.

 

When do we share information?

We do not sell your personal information to others. 

We share your information within OUP; with OUP’s branches, affiliates, subsidiaries and entities within OUP’s group or control; and with OUP Inc. in the USA (‘OUP Group’). 

The Website has been developed by and hosted by third parties but we have agreed with those third parties that they will keep your information secure and not use it for other purposes. 

If we believe that your use of the Website is unlawful or damaging to others, we reserve the right to disclose the information we have obtained through the Website about you to the extent that it is reasonably necessary in our opinion to prevent, remedy or take action in relation to such conduct. 

We may also disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply any agreements with you or your institution; or to protect the rights, property, or safety of OUP and/or our customers. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

If any part of OUP Group’s business is sold or integrated with another business, your details may be disclosed to our advisers and any prospective purchasers and their advisers.

Use of cookies

OUP uses ‘cookies’ and other technologies to collect information on the Website to assist OUP in monitoring the Website’s web page flow, promotional effectiveness as well as to promote trust and safety. 

If you decline OUP’s cookies, some features and access to some parts of the Website will not be available to you or may not function properly. You must set your browser to accept cookies in order to access restricted content on the Website. 

If you choose to accept our cookies, you can also delete such cookies later from your computer – refer to your internet browser’s help files. If you delete the cookies, any settings and preferences controlled by those cookies will be deleted and will need to be re-created when you visit the Website subsequently.

OUP may also track certain information of your use of the Website through the use of JavaScript code and third party website analytics providers.

What is a cookie?

Cookies are small files that we create to store information on your computer. 

• We do not use cookies to track what other sites you have visited.

• We use a cookie named JSESSIONID to identify your session to oxforddigital.com.au

Security

Your personal information is stored at a data centre managed by our third party hosting company and on the customer databases at OUP and OUP Inc. The data centre managed by our third party hosting company is specifically designed to be physically secure and to admit authorized personnel only, who are contractually bound to keep all of our data confidential. 

Access to our customer databases within the OUP Group is only given to those of our employees who need such access in order to carry out necessary processing of your account. 

All personal information submitted by you and entered onto the Website’s  access control system is encoded using SSL encryption before being sent over the Internet. 

We have taken the steps outlined above to try to improve the security of your information.  By using the Website, you consent to the transfer of the information you provide over the Internet.  

Updating Your Details

If any of the information that you have provided to OUP changes e.g. if you change your e-mail address, please let us know the correct details by sending an e-mail to digitalsupport.au@oup.com